Direct Connection

We believe that communication should be as precise and reliable as the ornaments we craft. When you reach out to ORLY, you are connecting with the actual team based at our studio—real people dedicated to ensuring your 2026 milestone is recorded perfectly.

Whether you need specifications on our optical-grade acrylic, have a question about shipping timelines for a custom wood piece, or need assistance with a transaction, we are here to provide clear, direct answers.

Studio & Operations

Physical Address: While our reach is digital, our operations are grounded here: 4312 Bridge St, Hope Mills, NC 28348-2870, United States

Operational Hours: Our team is active in the studio from Monday through Saturday. Note: Responses may be slower on Sundays as our team recharges.

Communication Channels

For clarity and speed, please direct your inquiry to the appropriate department below.

Client Support & Order Inquiries: For questions regarding product details, current order status, or customization specifications. 📧 support@orlydecor.com

Financial & Billing Departments: For inquiries related to invoices, transactions, or bulk order payments. 📧 payment@orlydecor.com

Phone Line: For time-sensitive matters during operational hours. 📞 (914) 508-1760

Digital Presence

See the milestones in the making. Follow our production process and latest 2026 releases on our social platforms.

Send a Secure Message

Please use the form below for general inquiries. If your question concerns an existing purchase, including your Order Number will help us locate your records swiftly.

Message Registry

Please utilize the form below for immediate entry into our support system. Our team typically responds within 24 business hours.